How We Protect Your Data
We encrypt all website traffic with an SSL certificate and only our third-party payment processor (Stripe) has access to your credit card information. Your credit card information is never stored on our servers or accessible by any of our staff.
What Personal Data We Collect and Why We Collect It
We collect certain types personal data from our website visitors and customers. This may include name, email address, mailing address, personal account preferences, transactional data, personal information submitted by website customers and visitors, and technical data such as cookies and IP addresses. We collect this data in order to fulfill customer orders, market our products and services, and to learn more about our customers and the people interested in our products.
While you visit our site, we’ll track:
- Products or agent profiles you’ve viewed: we’ll use this to, for example, show you products or agent profiles you’ve recently viewed.
- Location, IP address and browser type: we’ll use this for purposes like auto-filling your search location, estimating taxes and shipping.
- Billing address: we’ll ask you to enter this so we can, for instance, process your credit card payment when you place an order.
When you create an agent profile or purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for a minimum of 7 years for tax and accounting purposes and perhaps indefinitely. This includes your name, email address and billing and shipping addresses.
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
ListingAgents.com and our third-party vendors use first-party cookies and identifiers. The cookies provided by third-parties such as the Google Analytics Cookie, Google Advertising Cookie, and Facebook Pixel Cookie (and others) are used together with other third-party identifiers to better market our services. (In the case of certain Google Analytics advertising features, you can opt-out via Google Ads Settings or Ad Settings for mobile apps.)
We use analytics tools provided by third-party companies to learn about our website visitors and how they use our website. In order for these analytic tools to work, user personal data may be transmitted and stored at these third-party companies. Analytics tools we currently use include but are not limited to: Google Analytics, Google Webmaster Tools, Facebook Pixel, Facebook Ads, Monster Insights.
Right to Contact
By providing your email address or mailing address you agree that we may contact you directly about product offerings, sales, promotions, and other announcements. You can opt-out of these direct communications at any time by adjusting your email notification settings or by contacting us directly via our contact page.
Our contact forms collect personal information that is submitted by our website users including name, email address, IP address, location, and any personal data that is provided by the user. Contact form submissions may be retained by ListingAgents.com in perpetuity.
If you upload images to ListingAgents.com (for example, uploading an image to your agent profile) you should avoid uploading images with embedded location data (EXIF GPS) in the image. Website visitors can download and extract any location data contained in images submitted by other users. If you do upload an image to ListingAgents.com that includes personally identifying or location-based data embedded in the image, you agree to assume all legal and financial liability for any outcome that may result from your negligence.
Embedded Content from Other Websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Product Reviews and Article Comments
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
By leaving a product review or article comment you consent to your website display name and product review or article comment being displayed publicly on our website. Additionally, any product review or article comment that you submit on ListingAgents.com can be reproduced or repurposed by our company to use in marketing efforts or product promotions. You also agree that any product review or article you submit is for the good of the online community and does not entitle you to any compensation or share of income that may result from you product review or article comment.
Who We Share Your Data With
Your personal data may be shared with third-party companies, service providers, and our partner or affiliate companies. This is necessary to properly run our website, market our products, and understand our customers and how they use our website. If you make a purchase your personal data provided at checkout will be sent to our payment processor Stripe. You personal data will also be contained in website backups sent to Amazon Web Services. Our website database provider Media Temple will also have copies of your personal data. Additionally our advertising and analytics providers Google, Facebook, Monster Insights, Yahoo, and other advertising and analytics companies, will have access to your personal data.
How Long We Retain Your Data
If you leave a comment or product review, the comment and its meta-data are retained indefinitely. This is so we have the option of recognizing and approving any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website or make a purchase, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What Rights You Have Over Your Data
If you have an account on this site, or have left comments or product reviews, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us if you are a citizen of the European Union (E.U.). E.U. citizens can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where We Send Your Data
Visitor comments may be checked through an automated spam detection service. Your data will be transmitted and stored outside of the European Union in the United State of America. We currently use Amazon Web Services and Media Temple for backing up your personal data. Our third-party backup providers Media Temple and Amazon Web Services are capable of safeguarding your personal data to comply with European Union data standards.
Third-Parties We Receive Data From
We receive personal data about our users from Facebook, Google, Yahoo, and other third-party data providers.
Partner & Affiliate Companies
By submitting your personal information on ListingAgents.com you provide consent for us to contact you about products and services provided by our affiliate and partner companies that we think may be of interest to you. You can opt-out of these direct communications at any time by adjusting your email notification settings.
If you have privacy-specific questions please submit them via our contact form.